Kefir Pakistan Cultured Foods | Helpline : +92 317 6000 106

Refund and Return Policy

Returns & Exchange Policy

www.kefir.pk OR “Kefir Pakistan” does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term. 

www.kefir.pk OR “Kefir Pakistan” will accept exchange of the sold products through the website www.kefir.pk, subject to the terms and conditions mentioned below: 

Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. Only such cases will be considered for exchange thereafter. 

Buyer has to inform www.kefir.pk OR “Kefir Pakistan” of his/her intention to exchange the broken products within 5 hrs of receipt of the goods at his/her shipping address. 

Such damaged goods should be sent to “Kefir Pakistan” only after written consent from Kefir.pk OR “Kefir Pakistan” to send back the product. 

All replacements will be made after the returned shipment of product is received by Kefir Pakistan. The courier charges for returning the damaged cases will be borne by “Kefir Pakistan”. 

Return orders are to be sent back to the address from where it was dispatched to be confirmed from www.kefir.pk OR “Kefir Pakistan”


Cancellation & Refund Policy

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases: 

  1. If the order is prepaid
  2. If the shipping location is not serviced by our partner courier companies. 

No refund requests will be entertained for damaged products. From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.


The amount will be refunded in the customer’s mode of payment or otherwise. 

No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations. No refunds will be given in the following cases: 

Incorrect or insufficient address mentioned by the customer 

Non- availability of recipient at the mentioned address and/or premises 

Refusal to accept products 

Delivered at the place/to the person specifically mentioned by the customer other than the customer himself 

Force majeure event
In case the product has undergone any tampering by the customer 

All emails in this regard are to be sent to onlineorders@drumsfood.com

For CoD orders, we offer replacements. 


  1. Coupons are valid for a limited time only. Kefir Pakistan reserves the right to modify or cancel coupons at any time.
  2. The coupon offer will not be valid until it is applied to the qualifying item.
  3. The coupon may only be used on www.kefir.pk and in conjunction with the purchase of products shipped and sold by www.kefir.pk. The coupon is not valid on products sold by third-party sellers or other e-commerce websites.
  4. The coupon is limited to one coupon per customer.
  5. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  6. Applicable shipping and handling charges apply to all products as the Shipping & Returns Policy.
  7. Offer good while supplies last.
  8. Void where prohibited.
  9. Kefir Pakistan has no obligation for payment of any tax in conjunction with the distribution or use of any coupon.
  10. Consumers are required to pay any applicable taxes related to the use of the coupon.
  11. Coupons are void if restricted or prohibited by law.


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